Diner Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Sugarvine Limited trading as SV Tables, a company registered in England and Wales. Our company registration number is 08094965 and our registered office is at The Old Tannery, Eastgate, Accrington, Lancashire, BB5 6PW.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01253 698328 or by writing to us at info@svtables.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our agreement with you
3.1 How we will accept your booking. Our acceptance of your booking will take place when you either see the confirmation screen, we email you a confirmation or you may receive an SMS, whichever is first.
3.2 If we cannot accept your order. If we are unable to process or accept your booking, we will attempt to inform you of this. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the description of the product or because the venue you have requested to book is unable to meet the booking time you have specified.
3.3 We may only provide services to the UK. Our website is solely for the promotion of our services in the UK. We may accept bookings from outside of the UK, however this is at our absolute discretion and we reserve the right to refuse any bookings made outside of the UK.
4. Your rights to make changes
If you wish to make a change to the reservation you have booked please contact the venue directly as soon as possible.
5. Providing the services
5.1 When we will provide the services. The completion of our services occurs as soon as you receive confirmation of your booking.
5.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your account
5.3 What will happen if you do not give required information to us. We may contact you to ask for information required to secure your booking. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may cancel the booking (and clause 8.2 will apply). We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
5.4 Reasons we may suspend the supply of services to you. We may have to suspend the supply of our services to:
5.4.1 deal with technical problems or make minor technical changes;
5.4.2 update the services or website to reflect changes in relevant laws and regulatory requirements.
6. Your right to cancel
6.1 You can always end the agreement with us. You have the right to end the agreement at any time by cancelling your account. Any cancellations relating to the venue must be made directly with the venue.
6.2 How long do I have to change my mind? Once the booking has been confirmed, you must comply with the individual venue’s cancellation policy.
6.3 Ending the agreement where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still cancel the booking before it is attended, but you will have to adhere to the venue’s individual cancellation policy and contact them directly. The provision of our services is completed at the time we confirm your booking.
7. How to cancel with us (including if you have changed your mind)
7.1 Tell us you want to cancel. To cancel your account with us, please let us know by doing one of the following:
7.1.1 Phone or email. Call customer services on 01253 698328 or email us at info@svtables.com. Please provide your name, home address, and, where available, your phone number and email address.
8. Our rights
8.1 We may cancel the booking if you do not comply with these terms. We may cancel the service at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, reservation name and contact details.
8.2 We may terminate your account. In the event that you do not attend your reservation with any venue on more than three occasions in any 12 month period, and have not adhered to the venue’s cancellation policy, we may write to you to let you know that we are going to cancel or suspend your account with us.
9. If there is a problem with the service
9.1 How to tell us about problems. If you have any questions or complaints about our services, please contact us. You can telephone our customer service team at 01253 698328 or write to us at info@svtables.com.
10. Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our cancelling our services or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you, supplied with reasonable skill and care.
10.3 We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4 We are not liable for any loss or damage caused by a third party. We are not liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is in any way connected with a User’s visit to an affiliated venue.
10.5 We are not liable if the venue makes a mistake. We accept no responsibility if the venue fail to book you in provided we can show that we made the necessary contact with the venue to place the booking.
10.6 We are not responsible for specific requests. We do not accept liability for the venue’s failure to perform specific requests including but not limited to window seating nor are we responsible for confirming dietary requirements. Please contact the venue directly in relation to specific requests or enquiries.
11. How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our privacy policy which can be found ay https://www.svtables.com/privacy-policy
12. Other important terms
12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it.
12.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.